In my years of working in healthcare, there is no single way to help people through it. There are some general rules: You sit down. You make time. You’re don’t determine whether they want treatment X versus Y. Simply spending time trying to learn what’s most important to those impacted—so that I can provide information and advice on the approach that gives them their best chance of achieving whatever goal(s) they deem critical. This process requires as much listening as talking.
During this time, I have found that if one is talking more than half of the time, then one is talking too much.
